At Ladder Room, we are committed to ensuring your orders are processed swiftly and delivered reliably. Please review the policy below for full clarity on shipping timelines, delivery coverage, and order tracking updates.
Order Processing & Dispatch
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We process and ship orders on the next business day (Monday to Saturday).
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All orders will be dispatched within 48 hours, at the latest.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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In some cases, it may take up to 3 business days to prepare your shipment due to product availability or quality checks.
Delivery Timelines
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Delivery typically takes 3 to 7 business days depending on your location and courier performance.
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While we strive to meet our timelines, please allow an additional 0–2 days buffer due to occasional courier delays.
Delivery Coverage
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We currently deliver only to specific PIN codes and regions.
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Please use the ‘Check Delivery’ tool on each product page to verify availability for your location.
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Orders are shipped through reliable and reputed courier partners only.
Shipment Status Updates
You will be notified via email/SMS at each key stage of your order:
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Order Placed – Your order has been received and is pending processing.
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Processing – Our team is confirming item availability and prepping your order.
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Ready to Ship – Your order has passed final checks and is awaiting courier pickup.
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Dispatched – The package is in transit; tracking details will be shared shortly.
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Out for Delivery – Your order is on its way to your address.
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Delivered – Your order has been successfully delivered.
Additional Notes
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All shipments include a tax invoice as required under Indian Tax Regulations.
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Orders with multiple items may be shipped separately, based on availability or product characteristics.
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We are not liable for delays caused by courier companies or postal authorities but will ensure timely handover to them within 3 working days of order confirmation and payment.
If you have any questions about your order or need assistance with tracking, feel free to contact us at:
📧 Email: contact@ladderroom.com
Effective Date: 01 June 2025
We want you to be completely satisfied with your purchase. Please carefully review our return and refund policy below:
1. No Returns After Delivery
Once a product has been delivered, we do not accept returns under any circumstances.
Please double-check your order before completing your purchase.
2. Damaged or Defective Products
If your product arrives damaged or defective, a clear unboxing video is required to initiate a refund or replacement request.
Requirements:
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Video must be unedited and taken during unboxing.
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It must clearly show the packaging, product, and the damage or defect.
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Submit the video to us within 48 hours of receiving the product.
3. Return Shipping
If a return is approved:
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You are responsible for sending the product back via a trackable courier service.
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Once we receive and inspect the item, we will process either a refund or a replacement, based on the agreement.
4. Refund or Replacement
Based on the issue reported:
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Damaged/Defective Products: Full or partial refund after verification.
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Missing Items: If unavailable, a refund will be issued for those items.
5. Non-Returnable Products
Returns or refunds will not be accepted for:
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Used, opened, or customer-damaged products.
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Products marked as “Non-returnable” in their description.
6. Reporting Timeframe
All issues including damage or missing items must be reported within 48 hours of delivery.
Reports made after this window will not be eligible for refunds or replacements.
7. Refund Eligibility
Refunds are only processed if:
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The unboxing video confirms damage or defect.
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Items are missing and cannot be fulfilled.
8. Refund Timeline
We strive to process refunds as quickly as possible.
Process:
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Approval
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All refund requests are reviewed by our customer service team.
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You’ll be notified by email once approved.
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Processing
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Refunds are processed within 7 working days of approval.
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Amount will be credited to your original payment method.
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Notifications
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You’ll receive email updates at every stage of the refund.
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Exceptions
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If additional verification is needed, processing may take longer. We’ll keep you informed
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Contact Us
To initiate a return or refund request, or if you have any questions:
📧 Email: contact@ladderroom.com
We’re here to assist you promptly and ensure a smooth resolution.
